Legal
Privacy Policy
Effective Date: June 1, 2026
1. Introduction
Welcome to DownShift. Your privacy is of critical importance to us. This Privacy Policy outlines how DownShift Inc. ("we," "our," or "us") collects, uses, shares, and protects your personal information when you use our mobile application, web application, and associated services (collectively, the "Services"). By using our Services, you agree to the collection and use of information in accordance with this policy.
2. Information We Collect
We collect several different types of information for various purposes to provide and improve our Service to you:
- Personal Data: While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you, such as your email address, first name, last name, phone number, and physical address.
- Vehicle Data: When you use features like the Digital Garage or Snap & Sell, we collect information about your vehicles, including make, model, year, VIN, service history, and uploaded images.
- Location Data: We may use and store information about your location if you give us permission to do so (e.g., for the Fuel Radar feature). You can enable or disable location services at any time via your device settings.
- Usage Data: We automatically collect information on how the Service is accessed and used. This may include your device's Internet Protocol (IP) address, browser type, operating system, the pages of our Service that you visit, the time and date of your visit, and diagnostic data.
3. How We Use Your Information
DownShift uses the collected data for various purposes:
- To provide, operate, and maintain our Services.
- To process and analyze vehicle images using our AI algorithms for identification and valuation.
- To personalize your experience and deliver content and product offerings relevant to your interests (e.g., custom service reminders).
- To provide customer support and respond to your inquiries.
- To monitor the usage of our Service and detect, prevent, and address technical issues.
- To comply with legal obligations and enforce our Terms of Service.
4. Sharing and Disclosure of Information
We do not sell your personal information. We may share your information in the following situations:
- Service Providers: We may share your information with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf and require access to such information to do that work (e.g., Firebase hosting, analytics).
- Legal Requirements: We may disclose your personal information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).
- Business Transfers: If DownShift is involved in a merger, acquisition, or asset sale, your personal information may be transferred as a business asset.
5. Data Security
The security of your data is important to us, but remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means (including encryption and secure socket layers) to protect your personal information, we cannot guarantee its absolute security.
6. Your Data Protection Rights
Depending on your location, you may have the following rights regarding your personal data:
- The right to access, update, or delete the information we have on you.
- The right of rectification if your information is inaccurate or incomplete.
- The right to object to our processing of your personal data.
- The right to request that we restrict the processing of your personal information.
- The right to data portability.
For detailed instructions on how to delete your account and associated data, please refer to our Data Deletion Policy.
7. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Effective Date" at the top. You are advised to review this Privacy Policy periodically for any changes.
8. Contact Us
If you have any questions about this Privacy Policy, please contact us at privacy@downshift.in.